At Tammise, Your Satisfaction is Our Priority
We understand that shopping online can be filled with uncertainties, and we strive to ensure that every purchase meets your expectations. However, it's also important for us to maintain a clear and fair policy regarding returns and refunds.
- No Returns: We currently do not accept returns. Each order is processed with the utmost care and attention to ensure you receive quality products.
- Refund Eligibility: While we do not accept returns, we do offer refunds in specific cases. If your item is faulty, damaged, or significantly different from what was described, you may be eligible for a refund.
- Refund Process: To initiate a refund, please contact our customer service team within 7 days of receiving your order. Provide a detailed explanation of the issue, along with photographic evidence, and we will guide you through the refund process.
- Refund Assessment: Each refund request will be assessed on a case-by-case basis. We reserve the right to determine the eligibility of a refund based on the evidence provided.
- Refund Issuance: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
- Non-Refundable Items: Certain items may be excluded from our refund policy. This includes sale items, custom products, and personal care items.
- Faulty Items: If you receive a faulty item, please inform us immediately. We are committed to replacing or fixing defective products.
Your shopping experience and satisfaction are important to us. If you have any questions or concerns regarding your order, please do not hesitate to contact our customer support team. We are here to assist you.
Changes to Our Policy
Tammise reserves the right to modify this policy. Any changes will be communicated through our website and, if applicable, through email notifications.